Why you need a knowledge base and how can Training-Online.eu be used like one

knowledge baseIn today’s connected world, people expect to have easily accessible information at their disposal. Nowadays, when a new employee comes to a company and wants to learn more about their products, or when a business partner wants to read about the company’s sales practices, they won’t make a phone call or write an e-mail. They will open the company’s knowledge base, which is an online library of information about the company’s products, services, departments, practices and any other relevant topic.

In a knowledge base, users can easily look up the information they need

A good knowledge base is being updated regularly, so the users always get access to new information and products. This also helps them to avoid asking frequently repeated questions and gives you more time and space to develop your business instead of dealing with FAQ.

A rich knowledge base is also a great tool for any of your current or new employees or customers and partners as well

It simplifies onboarding as it provides them with the opportunity of self-paced learning and helps them to answer many questions. However, the employees aren’t the only people who use knowledge base software regularly. Knowledge bases are being actively used by customers and business partners as well. Just imagine how much time is saved when all of the questions they have can be easily responded by looking the answers up in the knowledge base, or by sending them a simple link. Nowadays, you don’t have to send the same e-mails over and over again and explain the details; using a knowledge base, anyone is able to resolve their own questions, plus they discover more additional information while reading through the material.

The McKinsey Global Institute discovered that the use of social technologies, like knowledge management tools, can raise productivity levels by 20 to 25 percent.

Use Training-Online.eu as a knowledge base

As a new generation e-Learning platform, Training-Online.eu enables you to create a knowledge base. In other words, it can be used like a knowledge base platform. Thanks to our internal catalogue, users can search for information and add the content they need to study. If using the Free Plan, they can add courses without any financial limitations.

What should you add to your knowledge base?

Anything you think might be useful for your employees, customers and business partners. All of the information about your products, all of your product sheets, descriptions of services, competitive advantages, sales practices and any other relevant piece of information can be inserted to individual lessons and assigned to courses according to its topic.

Keep in Mind the needs of your users!

Don’t forget that while creating a knowledge base, you should always keep in mind the needs of your users.

The first important part of creating your knowledge management system is to be able to identify those needs. In Training-Online.eu, this can be done easily using the SkillGap and Survey tools. Thanks to the results of these surveys and tests, you will be able to realize which knowledge areas are the most important for your business and where to start.

Later, while adding content to your knowledge base, always keep in mind who you’re doing it for – that will help you to give the base a coherent structure in which the information will be easy to look up. If you’re still not sure about how to start, you can read more in A few tips for building your knowledge base.

If you need to keep your business partners updated about your products and services, an easy way to do it in Training-Online.eu is to create a Learning Plan for a partner and enroll him/her in the set of courses. That way you can be sure that your partner is using correct and updated information. At the same time, he/she will have access to all the information and can come back to look up other things later. Your time is being saved as your partner will be using the new possibilities of “course self-service”.

Add different types of lessons

In Training-Online.eu, you can add PDF documents and PowerPoint presentations to your knowledge base. You can also use videos you created before, or you can capture your product or service presentation as video and thus create a video tutorial for your users. While it is not always possible to add files in these formats to other knowledge based systems, it is not a problem in Training-Online.eu.

If you want to make sure that your users understood the content and they are now able to use it in real life, Training-Online.eu allows you to complement the course with tests. You can also create a test-less copy of the course which can also be published in the course catalogue.

All of the possibilities mentioned above will give a huge competitive advantage to your business.

At the same time it’s very simple: anytime you present new products or services, you can add the information about it to your knowledge base. That way, your users will be always updated but at the same time, they can look up the information they need easily.

A few tips for building your knowledge base:

  • Start by the frequently asked areas. What you can do is to add a new topic every time a user asks a question about it, and to build your knowledge base step-by-step in this way.
  • Don’t forget that building a knowledge base is a long-term business. It will take some time until it’s actually rich and deep. Add information to it continuously and update it regularly.
  • Use plain language. You can use terminology, but express yourself in a way that is understandable for everybody. Don’t assume that your users know what you’re talking about; it’s better to over-communicate than to speak in a slang no one actually understands.
  • Create an intuitive structure and label the materials so that the courses are easy to find and their order makes sense.
  • Make sure you unify the formatting of all the documents – this gives a good impression and it helps the users to orientate.

As we were saying in the beginning, nowadays people expect you to give them an easy access to information. The good part is that you don’t have to create any new content; you already have all of the information locked in databases, documents and minds of people in your company. What you need to do now is to organize it into a well-structured rich knowledge base. Apart from the tremendous benefits of giving your customers what they seek, giving your employees the opportunity of self-paced training, reducing costs and improving SEO, your knowledge base actually makes your entire company more productive – and that translates into a more agile and competitive business.

Start building your knowledge base today!

Team Training-Online.eu

See more on www.Training-Online.eu
or register FREE here and get 30 USD FREE credit

New lesson type of e-Learning software Training-Online.eu – Presentation Lesson

Presentation lesson of e-learning platformTraining-Online.eu: new generation e-Learning platform.

Now introducing a new lesson type – Presentation lesson

We are proud to announce that we have implemented this brand new lesson type. Teachers and trainers can now upload Microsoft Powerpoint and Open Document Format presentations to their lessons, and make the study material more appealing to students. Microsoft PPTX and OpenOffice ODP files are uploaded with their native behavior, which means, among other things, that any animations or videos that you might have inserted to your presentation will be preserved on our platform as well. This is also one of the biggest advantages of this lesson type compared to a PDF lesson: previously, if you converted your presentation to a PDF and then uploaded it as a PDF lesson, your users couldn’t watch the videos included. Now, with our Presentation lesson, they are free to watch the videos and animations in the learning content.

A comprehensive e-Learning platform helps you to manage your business

Having implemented the Presentation lesson type, Training-Online.eu is becoming one of the most comprehensive e-Learning platforms on the market. We allow our users to study from their homes, but also to combine self-study with lessons in Virtual Classrooms. We provide online and blended learning, but we don’t only focus on developing new lesson types: OnBoarding, HR processes, education, building the company’s know-how, increasing the competitive advantage – whatever it is, Training-Online.eu has a solution.

Now it’s a great time to try it. Keep pace with 21st-century innovations and start training people online today!

eLearning is a trend because of the mobility

Over the last few years, e-Learning platforms have been popping up all over the world. Companies have been using them to train their employees, as they present a great solution for busy students and bring new opportunities, such as studying whenever and wherever you want to, learning from someone on the other side of the world or using all sorts of mobile devices to learn. In 2015, e-Learning market size was valued over $165 billion and is likely to grow at over 5% from 2016 to 2023, exceeding $240 billion.

Needless to say, e-Learning presents the future of education

Training-Online.eu presents a new generation cloud service, providing e-Learning and OnBoarding solutions for small and medium businesses, educational agencies, schools, startups and NGOs. We focus on the European market and the EU as we believe that e-Learning will be becoming very strong in this area in the years to come, but we have clients from many other countries as well.

And there are a couple of things that make us different:

  • Be the admin: Training-Online.eu is incredibly easy to use. Setting up the LMS can be done in a minute, and according to our experience, anyone can do it (there is no need to invite an IT technician to do the job). It is a cloud app, easily accessible by anyone. All you need to use our platform is an Internet browser and a mobile device. Before Training-Online.eu, you needed a trained specialist to solve the problems related to the use of the e-Learning platform – that is, if you could afford one. With Training-Online.eu, anyone in your company can be the platform administrator and you don’t even have to pay.
  • Pay as You Go: Our unique “Pay as You Go” pricing model allows the users to use our professional e-Learning solutions without any financial commitments. We have FREE solutions for institutions that require zero costs for their e-Learning system. Later, if the users are satisfied and choose to pay e.g. for some additional types of lessons, they can do so still without committing to any regular payment.
  • Multilingual: Want to set up your platform in another language than English? Don’t worry: you can choose out of 16 languages or change the system language later. Also, each user can choose their own language. Czech, Danish, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish and Swedish are all available. We’re planning to add more European languages in the future.
  • Wide range of lesson types: Have a creative way to teach your students? Great! Our platform offers a vast variety of lesson types. You can create surveys, announcements, and most importantly upload all sorts of formats: there are PDF and eBook lessons, video lessons, SCORM learning packages lessons, Virtual Classroom lessons (where people can cooperate in a videoconference) and, as our latest innovation, Presentation lessons as well.

Now it’s a great time to try it. Start training people online today with our FREE e-Learning platform!


We hope you will find these new features useful and helpful while working with our e-Learning platform. We will continue improving Training-Online.eu according to the suggestions and needs of our clients. We would also like to be able to respond to any special request of yours. To that end, we invite you to send us your recommendations or to visit our Forum and post your ideas there.

Team Training-Online.eu

See more on www.Training-Online.eu
or register FREE here and get 30 USD FREE credit

Free e-Learning software Training-Online.eu: NEW features 4/18

New functionality in Training-Online.euWe are happy to inform you about the upgraded version of Training-Online.eu. In this version we present the option to view your courses even after their completion, new file upload features, Skins upgrade, new enrollment forms and much more.

What’s new in Training-Online.eu:

Data Space price decreased

We have listened to the voices of our customers saying they need more data space to upload large SCORM, pdf and video files at lower cost. Therefore we have decreased the price by 77 %. Now you may extend your data storage and store more content.

View the course content after the course completion

Previous version of e-Learning software Training-Online.eu didn’t allow the users to view the content of the course once it was completed. However, many users of our e-Learning platform expressed that they would appreciate the option to see the course content even after the course completion. We decided to comply with this request: all content is now available to open until your course due date is reached. You may access the content even in case you failed to complete the course, continue to study and get ready for next test trial.

Replace the files in your lessons

To simplify the process of creating and designing your e-Learning lessons, we have implemented a functionality that allows you to replace a file with another one. We didn’t allow this before to ensure proper functioning of the Course versioning service.

We have reworked the file upload and the Course ID changes every time a file in the lesson is replaced. We believe this saves the admin’s time.

Preview your certificates in full screen

The option to download the certificate preview has been added. It allows you to see the preview in full screen in the browser and view the certificate in detail. While creating the certificate, you may check it in full screen at any moment.

Skins

With our latest skins upgrade, you can add your own favicon to the website (small logo in browser tab). We have finalized the personalization; once you add your favicon, there’ll be no doubt for your students that the LMS is a part of your website!

Enrollment form

The list of courses now contains Course ID so you can recognize your courses easily. You may now be pretty sure that you are assigning the right content to the right user and don’t have to disturb your users with more enrollments and to explain over and over again which course they should study.

User activity overview

Last user login information has been added. We do believe this will help you organize your user support better as you’ll have more information about the activity of your users.

Menu

The system navigation has been improved. You may use the breadcrumb navigation and move within the selected path or use the “Back” button we have added to all actions now.

 


We hope you will find these new features useful and helpful while working with our e-Learning platform. We will continue improving Training-Online.eu according to the suggestions and needs of our clients. We would also like to be able to respond to any special request of yours. To that end, we invite you to send us your recommendations or to visit our Forum and post your ideas there.

Team Training-Online.eu

See more on www.Training-Online.eu
or register FREE here and get 30 USD FREE credit

Introducing a new lesson type: Students and teachers are now connected in a Virtual Classroom

Virtual ClassrommTraining-Online.eu is proud to present a brand new lesson type. Teachers or trainers can now get in direct touch with their students, watch them react to the lesson in real time and respond to their questions immediately. A kind of educational videoconferences, our Virtual Classroom is a great way to bring e-Learning closer to the traditional classroom education while increasing students‘ attention.

How does it work?

After joining a conference in Training-Online.eu’s Virtual Classroom lesson, the participants can see each other in real time and talk. If students struggle, they can share their screens for the teacher to see what the problem is. Students can also communicate among themselves, sharing their notes and helping each other. Teachers or trainers can see how much time they have spent in the lesson and they get direct feedback in real time.

How are Training-Online.eu’s Virtual Classroom lessons different?

They are user-friendly and intuitive. To create or attend a Virtual Classroom lesson, you don’t need to install any plugins, additional software or browser extensions. Training-Online.eu’s Virtual Clasroom lessons are based on a new technology heavily supported by Google: WebRTC, a project which aims to enable rich, high-quality Real Time Communication applications to be developed for the browser and mobile platforms. Needless to say, our Virtual Classroom lessons work perfectly on mobile devices and they run on all modern browsers and platforms: Google, Firefox, Opera, Android and iOS.

Everybody can communicate to the others

As insinuated above, another significant advantage of our Virtual Classroom lessons is that all participants of a video conference can communicate with each other. In other words, not only that the students see and hear the teacher, but the teacher sees and hears the students as well, and the students can also communicate among themselves. Although this might seem like an obvious thing, many e-Learning platforms actually only provide for the teacher to talk, while students can only listen to the lesson. In Training-Online.eu, everyone can actively participate in a videoconference, and the number of participants is not limited in any way. This makes virtual lessons comparable to traditional classroom learning.

We’re expanding the options for blended learning: to attend a typical classroom lesson, students now don’t have to be actually present in the classroom physically. In our Virtual Classroom, typical face-to-face classroom activities can be performed while augmented with digital tools. What’s more, students can now be taught by trainers and professionals from very distant places who wouldn’t otherwise be able to commute and wouldn’t accept to teach in that particular course. Virtual Classrooms can also be used to supervise exams and proctored tests.

What is our mission?

We believe that Virtual Classroom videoconferences will be a great tool for the users of our e-Learning platform. It is yet another effective and fun way to learn and we are pleased to see that our new lesson type is showing great results.

Hybrid learning brings e-Learning to a whole new level

In the future, we plan to continue developing Virtual Classroom and adding new functions to it. Our next goal is to enable users to record the video stream so that students can see the lesson again later. Recorded videoconferences can also be used to create webinar video lessons.

FREE LMS Training-Online.eu

Training-Online.eu brings a professional LMS to small and medium businesses, training agencies, coaches, non-profit organisations and schools. It is a platform where no commitments or fees are needed. Using the Pay-as-you-Go model, Training-Online.eu is changing the face of e-Learning. There is also a FREE plan.

Catch up with the 21st century trends and do your trainings effectively!

Read more on www.Training-Online.eu
or register FREE here and get 30 USD FREE credit

REGISTER FREE HERE